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Sony ‘Big Companies Can Sometimes Be a Big Disappointment

The Complete Herbal Guide / Technical Products Reviews  / Sony ‘Big Companies Can Sometimes Be a Big Disappointment
Sony 'Big Companies can sometimes be a big disappointment

Sony ‘Big Companies Can Sometimes Be a Big Disappointment

THE SONY CYBER*SHOT

Sony Cyber-shot DSC-HX20V Review

‘Big Companies can sometimes be a big disappointment

The Sony Cyber-shot DSC-HX20V is the midrange model in Sony’s trio of GPS-equipped travel zoom cameras. The camera – the HX20V uses an 18.2 Megapixel CMOS sensor. The HX20V is supposed to have a lot more to offer than just its big lens. It also has both automatic and limited manual controls, HDR and other multi-shot options that improve image quality, a fun sweep panorama feature, and Full HD 1080/60p video recording. All these features compacted in a camera that fits in your pocket.

As you may know, there are many other travel zoom cameras out there – some of which are quite good. Is the Cyber-shot DSC-HX20V one of the top choices? Find out now in this review!

When you think of SONY, you think high-quality and great customer service, however, big names can also be a big disappointment too. Why? The reason is that I had bought a Sony Cyber-shot DSC-HX20V two years ago.  It worked great just until recently.

All of a sudden the hardware malfunctioned and the camera no longer worked, so I called the company and asked them if they could help me.  They told me that they could fix the camera for $215.00 dollars.  In response, I said why would I spend $215.00 to repair a camera that was two years, especially when the camera only cost me $249.00.  The customer service provider responded by telling me she could give me a 15% discount on a new camera.

I responded by saying, “why would I want to purchase a new camera from you with only a 15% discount, especially when the first camera only lasted me two years.  She had no answer for me, so then I asked to speak to a manager.  The girl told me I could not speak with the manager.

The girl was not friendly or willing to accommodate me in any way.   I hung up, called back, and received the same response and attitude from the second girl.  I expected more from Sony.  Every reliable company I had dealt with in the past has always accommodated me.  After dealing with these two customer service people, I can sincerely say that I will never buy Sony again.  They make billions of dollars a year and this is the best they can do?

I am extremely disappointed in both the product and company.  I expected more from Sony. Shame on you Sony.

~ Reviewed by Stacey Chillemi

The Complete Herbal Guide Review

Herbal Guide Staff

schillemi@thecompleteherbalguide.com

The Complete Guide to Natural Healing believes that food, vitamins, supplements, and alternative medicine can be your best medicine. Our staff will show you the truth about health and wellness, so you can help your family and closest friends get even healthier. You’ll learn exactly what you should do and how to eat to get healthy, exercise to get your leanest, healthiest body and how to take control of your family’s health, using natural remedies as medicine.