THE SONY CYBER*SHOT
Sony Cyber-shot DSC-HX20V Review
‘Big Companies can sometimes be a big disappointment
The Sony Cyber-shot DSC-HX20V is the midrange model in Sony’s trio of GPS-equipped travel zoom cameras. The camera – the HX20V uses an 18.2 Megapixel CMOS sensor. The HX20V is supposed to have a lot more to offer than just its big lens. It also has both automatic and limited manual controls, HDR and other multi-shot options that improve image quality, a fun sweep panorama feature, and Full HD 1080/60p video recording. All these features compacted in a camera that fits in your pocket.
As you may know, there are many other travel zoom cameras out there – some of which are quite good. Is the Cyber-shot DSC-HX20V one of the top choices? Find out now in this review!
When you think of SONY, you think high-quality and great customer service, however, big names can also be a big disappointment too.‘ Why? The reason is that I had bought a Sony Cyber-shot DSC-HX20V two years ago. It worked great just until recently.
All of a sudden the hardware malfunctioned and the camera no longer worked, so I called the company and asked them if they could help me. They told me that they could fix the camera for $215.00 dollars. In response, I said why would I spend $215.00 to repair a camera that was two years, especially when the camera only cost me $249.00. The customer service provider responded by telling me she could give me a 15% discount on a new camera.
I responded by saying, “why would I want to purchase a new camera from you with only a 15% discount, especially when the first camera only lasted me two years. She had no answer for me, so then I asked to speak to a manager. The girl told me I could not speak with the manager.
The girl was not friendly or willing to accommodate me in any way. I hung up, called back, and received the same response and attitude from the second girl. I expected more from Sony. Every reliable company I had dealt with in the past has always accommodated me. After dealing with these two customer service people, I can sincerely say that I will never buy Sony again. They make billions of dollars a year and this is the best they can do?
I am extremely disappointed in both the product and company. I expected more from Sony. Shame on you Sony.
~ Reviewed by Stacey Chillemi
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